Application Maintenance & Support Services - EffectiveSoft

Application Maintenance and Support Services

Looking to keep your software up and running 24/7? EffectiveSoft’s certified maintenance and support team is thrilled to assist. Providing custom application maintenance and support services for over two decades, we have helped global companies across 10+ industries promptly address all sorts of issues, from minor glitches to severe security breaches. Whether the software is built by our in-house development team or an external vendor, we can safeguard it, ensuring its consistent performance, high availability, and sustainable security round-the-clock.

application maintenance & support
application maintenance & support

Key application maintenance and support services we offer

  • Through application evolution, we enhance the functionality, performance, and usability of our clients’ solutions, adapting them to ever-evolving market and user demands. To ensure a comprehensive software transformation, our professionals update our clients’ apps with user-focused features, implement the necessary integrations, and incorporate the latest tech innovations, such as artificial intelligence (AI) and virtual reality (VR). We also modernize legacy systems by undertaking various initiatives, including adopting a microservices architecture, performing back-end refactoring, updating user interface/user experience (UI/UX) design, and even rebuilding the entire system from the ground up.

  • Our strong maintenance and support team ensures stable and uninterrupted operation for our clients’ solutions, as stipulated by service-level agreements (SLAs). We continuously monitor apps for smooth performance, full availability, and frictionless UX, tracking key performance metrics, such as response time, network latency, throughput, and others. We also conduct various types of usability and performance testing, including load, scalability, and exploratory testing, promptly detecting all potential issues and effectively addressing them. This integrated approach gives our clients peace of mind and ensures their solutions are free of performance bottlenecks and available 24/7/365 to deliver elevated customer experiences for users.

  • To guarantee the protection, resilience, and safety of our clients’ solutions in the face of vulnerabilities, data breaches, and system failures, we plan, build, and implement a wide range of security strategies and capitalize on relevant best practices. Among them are round-the-clock security monitoring, comprehensive assessments and regular audits, scheduled vulnerability and misconfiguration diagnostics, stress testing, software updates and patching, and many others. If you strive to keep your app in optimal condition while ensuring its long-term integrity, security, and sustainability, you can trust EffectiveSoft to achieve this goal.

  • Our application maintenance and support services include application compliance management, through which we ensure our clients’ solutions adhere to established industry standards and regulations, such as GDPR, HIPAA, PCI DSS, and more. We conduct ongoing compliance reviews, create holistic reports based on these reviews, assess existing risks, and offer relevant updates in the event of regulatory changes, among other activities. Relying on application compliance management allows businesses to not only streamline internal processes and prevent security breaches and the loss of confidential data but also foster customer trust and eliminate potential financial and legal implications.

  • Do you encounter ongoing software issues that disrupt your business operations and require immediate fixing? Leverage our user help desk and basic troubleshooting services. We provide first-line assistance to our clients’ customers and employees to address straightforward technical issues related to their software, networks, systems, and more. We also answer IT-related questions, prioritize and track issues using a support ticketing system, and provide self-help resources to ensure all problems are resolved quickly and efficiently. If addressing a technical bottleneck is beyond the capabilities of our service desk technicians, we escalate the problem to experts with more specialized knowledge.

  • In addition to basic troubleshooting, our maintenance and support team provides more complex technical assistance. Through advanced- and expert-level troubleshooting, we resolve a wide range of intricate problems, including system failures, security breaches, software compatibility issues, and more. To address bottlenecks, we perform issue root cause analysis, install software patches, and complete network configurations in addition to other remedial tasks. By leaning on our expert guidance and round-the-clock accessibility, organizations swiftly resolve urgent issues of increased complexity, restoring the operation of their solutions, minimizing downtime, and ensuring continuous service delivery to users.

  • Changelog management is a critical aspect of software maintenance and support, underscoring a company’s responsiveness to user feedback and commitment to continuous improvement. We not only help our clients efficiently implement the necessary changes into their solutions but also accurately document all modifications made, including configuration changes, software updates, feature enhancements, and more. By creating, managing, and maintaining detailed changelogs, we enable business stakeholders, developers, and users to stay fully informed about the application evolution process, fostering trust, collaboration, and transparency, as well as facilitating further troubleshooting.

  • Our application maintenance and support services include creating the required documentation for all aspects of application evolution, troubleshooting, and more. EffectiveSoft’s maintenance and support team participates in crafting and maintaining various types of relevant documentation for our clients’ solutions. Among these documents are user manuals, tutorials, FAQs, maintenance checklists, standard operating procedures, final reports, and many others. These accurate and comprehensive materials allow all stakeholders to share relevant knowledge, streamline operations, and expedite debugging and troubleshooting, all while ensuring software sustainability and increasing user satisfaction.

“Covering a wide range of proactive and reactive activities, from performance monitoring to high-level troubleshooting, app support and maintenance play a critical role in ensuring your app’s smooth performance, high availability, and reliability.”

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Vladimir Shlykov

Delivery Manager

We effectively maintain and support various types of software solutions

We offer multi-tier software support

What about you?

We are excited to explore the intricacies of your software maintenance and support requirements, and to gain a thorough understanding of your unique needs. By comprehending the challenges and objectives you face, we can customize our support services to optimize the performance of your software systems, ensuring that your business operates smoothly and achieves its goals with maximum efficiency.

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    Our multi-step IT maintenance and support process

    1. Software audit

      We begin by examining your existing solution, including its architecture and code, running various types of functional and non-functional testing, and studying related documentation.

    2. Maintenance proposal

      We then define the scope of services needed, the appropriate terms and conditions, and payment details. We include this information into a maintenance proposal and submit it to the client.

    3. Roadmap creation

      Next, we create a robust roadmap, where we outline a suitable maintenance and support strategy as well as the necessary initiatives, tools, and best practices required for implementation.

    4. Project launch

      With the roadmap validated, we launch the project, assign roles, and delegate tasks, ensuring full alignment with the procedures detailed in the roadmap.

    5. Maintenance and support

      We undertake a full range of maintenance and support activities based on business requirements and needs, reporting achieved milestones and project deliverables.

    Our additional services for effective software maintenance and support

    To facilitate the process of maintenance and support, our company offers an extensive range of relevant services.

    • Custom software development

      EffectiveSoft provides custom software development services aligned with the specific needs of cross-functional businesses. We build various types of solutions for the web, mobile, desktop, and cloud, including project management, data analytics, enterprise software, and many others.

    • Quality assurance and testing

      Through our quality assurance (QA) and testing services, we ensure the completed solution incorporates only quality features and functionality and runs like clockwork even under extreme conditions. We offer QA and testing as part of the development process or as a standalone service.

    • DevOps services

      Our DevOps offerings encompass DevOps consulting, automation implementation, infrastructure as code (IaC) management, containerization, microservices management, and Kubernetes deployment. We also provide monitoring and notification, cloud DevOps, and DevSecOps services.

    • We help businesses develop an efficient cloud migration strategy, smoothly transition to cloud infrastructure, and configure it accordingly. We also assess existing cloud environments, identify deficiencies, and adeptly optimize the consumption of cloud resources to reduce costs.

    • We conduct a deep analysis of our clients’ IT environments, efficiently manage on-premises and cloud-based servers, networks, and data centers, and provide continuous monitoring of all systems. Through our IT infrastructure services, companies optimize their business operations and accelerate workflows.

    • We provide a complete range of security management services, safeguarding our clients’ solutions against all potential cyberthreats and attacks. With ISO/IEC 27001:2013 certification, we are also well equipped to guarantee sustainable security of your confidential business and customer data.

    Why choose EffectiveSoft?

    Our application maintenance and support tech stack

    • Elasticsearch
    • Logstash
    • Kibana
    • Splunk
    • Graphite
    • Grafana
    • Collectd
    • AWS X-Ray
    • AWS CloudWatch
    • Azure App Insights
    • VPN
    • RPD
    • TeamViewer
    • Microsoft Teams
    • Skype
    • Zoom
    • GoToMeeting
    • ServiceNow
    • Jira
    • Redmine
    • OTRS
    • Docker
    • Kubernetes
    • OpenShift
    • Apache Mesos
    • Ansible
    • Puppet
    • Chef
    • SaltStack
    • Terraform
    • Packer
    • AWS Developer Tools
    • Azure DevOps
    • Google Developer Tools
    • Jenkins
    • TeamCity
    • CI/CD
    • Zabbix
    • Nagios
    • Elasticsearch
    • Prometheus
    • Grafana
    • Datadog
    • Selenium
    • Protractor
    • Ranorex
    • TestComplete
    • XCTest
    • SoapUI
    • Apache JMeter
    • Postman
    • Rest-assured
    • Visual Studio
    • Load Runner
    • Skill Performer
    • RestSharp
    • Google Cloud
    • Microsoft Azure
    • DigitalOcean
    • Rackspace

    F.A.Q. about application maintenance and support services

    • Although the terms maintenance and support are related and often used interchangeably, there are clear-cut distinctions between them in terms of scope, types of clients served, and cost.

      Software maintenance is a proactive process, involving scheduled or planned activities to resolve non-urgent issues and make improvements in all aspects of software. IT companies deliver ongoing maintenance services to clients with whom they have software development contracts, charging a fixed monthly fee for maintenance. This fee is typically higher due to the continuous involvement and long-term commitment of the maintenance team.

      Software support, on the other hand, is reactive in its nature. It focuses on providing immediate fixes to emergency issues that can negatively impact software operation, cause performance bottlenecks, and lead to business downtime. Software development companies offer technical support for various solutions, including those built by in-house teams or third-party vendors. The cost of support services is typically based on the pay-as-you-go model and hinges on specific incidents in most cases.

    • The cost of app support and maintenance varies significantly from company to company and depends on a wide range of factors, including software type, complexity, integrations, availability requirements, and customizations. The size of the maintenance team, their competencies, time coverage needed, the number of software users, and the type of maintenance sought—adaptive, corrective, perfective, preventive, continuous, or on-demand—are other essential criteria that can impact the final price. To receive an exact quote for our application maintenance and support services, contact us directly.

    • At some point, every business turns to IT maintenance and support services. There are compelling reasons for this. Apart from keeping software functionality in optimal condition, application maintenance and support are used to integrate new and trending features, conduct regular system updates, apply the latest security patches, and more. The outcomes of leveraging maintenance and support services are truly impressive, leading to significantly enhanced software performance, accelerated business workflows, alignment with the latest user and market demands, reinforced security, and more. If you are seeking a trustworthy partner to take comprehensive care of your software application, look no further than EffectiveSoft. Whether it is industrial software maintenance, web, desktop, or mobile application maintenance and support, we are ready to assist at any time.

    • Finding a trustworthy software maintenance and support company may seem as a daunting feat, but the perks of teaming up with a credible partner, such as EffectiveSoft, are truly outstanding. By relying on us, businesses across any domain and industry—whether it is healthcare and medical services, life sciences, financial services, or manufacturing—can receive comprehensive maintenance and L1–L3 technical support on any emerging matter regardless of its complexity. Our specialists are available 24/7/365 to provide remote help through omni-channel communication, using e-mail, phone, online live chat, a support ticketing system, and more. It is also worth noting that we offer assistance at no additional cost during the warranty period and under established SLAs.

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      What happens next?

      • An expert contacts you shortly after having analyzed your business requirements.
      • If required, we sign an NDA to ensure the highest privacy level.
      • A Pre-Sales Manager submits a comprehensive project proposal. It may include estimates, timelines, lists of CVs, etc., for a particular situation.
      • Now, we can launch the project.

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