A unified government portal for improved public service delivery

Our client, an Argentinian ministry, struggled with numerous obstacles during the COVID-19 pandemic, including disparate and inefficient systems that affected core service operations. To address this challenge, the client required a unified government services portal to centralize and structure relevant data and enable efficient public service delivery while ensuring robust data protection. The ministry evaluated several business partners to execute the project. Due to its long-term presence in the IT market and profound expertise in the public sector, EffectiveSoft was selected to complete the mission.

To execute the project, our team of Oro-certified software engineers built the front-end component of the portal from the ground up and integrated it with OroCRM. They also extended the CRM’s security capabilities to align with the ministry’s specific workflows and optimized the system’s performance to efficiently manage increased loads.

Developing an electronic government services portal

To consolidate electronic government services into a single system and make them accessible to the public, we developed the front-end portal with Angular. The portal featured a user-friendly and intuitive interface, integrating online services from various government departments and facilitating user navigation.

Integrating the portal with customized OroCRM

We integrated the portal with OroCRM to centralize citizen data and ensure efficient data management across numerous government departments. Through the Registro Nacional de las Personas (RENAPER) service, we enabled users to authenticate and authorize on the portal as OroCRM contacts, allowing them to log in securely and select the required type of service. To further reinforce security and privacy, we implemented a VPN solution, enabling government officials to connect to the OroCRM platform safely.

By integrating iFormBuilder with OroCRM, we empowered various departments to customize dynamic forms with the flexibility to add fields and their attributes, including string, integer, select with multiple options, and more. This integration facilitated user interactions across various scenarios, ensuring accurate citizen data collection, maintaining logical data integrity, and allowing quick adaptability to changing requirements without hard-coded solutions. The forms were rendered in Angular and displayed on the portal, with an API facilitating the transfer of form metadata between the portal and OroCRM.

Optimizing the integrated portal’s performance

To ensure the integrated portal efficiently handles significant traffic and accommodates additional user data, our specialists completed a series of steps to enhance its performance. We implemented faster message queues to support horizontal scaling, enabling the system to efficiently handle high loads and process up to 100 million database records per day. By incorporating load balancing, we ensured even distribution of traffic across multiple servers, improving performance, maintaining high availability, and maximizing throughput. To handle caching, optimize data retrieval, and reduce latency, we embedded a middleware API and to protect data from unauthorized access, we established a secure tunnel for data transmission between the middleware and internal government servers. Using AWS CloudFront, we accelerated the speed of content delivery to users, enhancing the system’s responsiveness and reliability.

By developing the centralized government services portal and integrating it with OroCRM, we transformed how the Argentinian ministry delivers public services online, ensuring accessibility for all citizens while safeguarding sensitive data. Through performance optimizations, we ensured the integrated portal could efficiently handle increasing volumes of data and traffic, guaranteeing reliable performance and lightning-fast speed even under heavy loads. As a result, the client was able to address the challenges intensified by the pandemic, improving service delivery and enhancing citizen satisfaction.