Maintenance and support for a trading platform

Our client, a global fintech company with a focus on trading and investing, partnered with EffectiveSoft to develop a suite of commission-free online trading apps. This included two native iOS and Android apps, a web app, and the server-side component.

Since the dynamic nature of trading requires advanced security and sustained performance, even minor interruptions or security issues can easily result in significant losses for the client and/or their customers. Therefore, a comprehensive support and maintenance strategy was essential to safeguard the solution and ensure its success. Recognizing our experience not only in development but also in system support, the client entrusted us with the mission-critical task of providing full Level 3 (L3) maintenance and support services.

To meet our client’s needs, we implemented a holistic action strategy.

Proactive monitoring and updates

Our team constantly monitors the system’s operation to identify issues before they affect users. We also implement regular updates and enhance the functionality of the trading platform to ensure the product meets evolving market demands.

Multi-tiered support system

To manage technical issues and user inquiries, we established a tiered support system in cooperation with the client’s in-house support team:

• L1 and L2 support. The client’s in-house support team handles customer requests and basic issues.
• L3 support. Our expert engineers provide advanced technical support for issues requiring a profound understanding of the system and its components. The EffectiveSoft team handles incidents reported by the client, solves issues that can’t be handled by the in-house L2 support team, ensures system stability, and works on improvements.

24/7/365 availability

Trading involves 24/7 operations, which is why our dedicated team of experts provides around-the-clock support. Our expertise and deep knowledge of the underlying platform allow EffectiveSoft technicians to get to the root of any problem and quickly find the most effective solution.

The skilled team at EffectiveSoft provides around-the-clock support and maintenance for the system, guaranteeing the stable operation of the trading platform and ensuring that the client keeps up with changing market and industry requirements. Ongoing improvements and promptly solved issues allow app users to enjoy smooth performance and secure operations.